House Rules

These General Terms and Conditions apply to all bookings and transactions made at our hotel. By making a reservation or using our services, you agree to comply with and be bound by these conditions:
Booking
By making a reservation on our website, the guest accepts the following terms and conditions. To book a stay, you must provide accurate and complete information, such as your personal contact details, the dates of your stay, the number of guests, etc. Your reservation is confirmed only upon receipt of a confirmation email from us. If you do not receive this email, please contact us by phone or email at +33 (0)4 68 59 01 20 or [email protected].

Check-in and Check-out
Guests must respect the check-in and check-out times set by the establishment to allow for the cleaning and preparation of rooms for incoming guests.
Check-in Policy: Rooms are available from 3:00 PM, unless early check-in is available.
Check-out Policy: Rooms must be vacated by 11:00 AM, unless late check-out is available (additional fees may apply). A surcharge of 50% of the room rate will apply for late check-outs up to 2:00 PM, and 100% of the room rate after 2:00 PM, subject to availability.

Rates and Payments
Payment for your stay is processed according to the terms indicated at the time of booking, such as the total booking amount, any service fees, and applicable cancellation policies. Cancellation and modification policies vary depending on the booking type and the rate selected.

Guest Responsibilities
Guests must comply with the rules and policies of the establishment during their stay. Guests are responsible for maintaining the cleanliness and condition of their accommodation during their stay. Any damage caused to the property will be charged to the guest.
Guests are responsible for the security of their personal belongings. The establishment accepts no liability for any loss, theft, or damage.

Liability of the Establishment
We are committed to providing quality service and ensuring an enjoyable stay. However, we cannot be held liable for any incidents or accidents beyond our control. In the event of any issues or complaints during your stay, please inform us immediately so we can take appropriate measures to resolve the situation.
We advise you to read these general terms and conditions carefully before booking. If you have any questions or doubts, please do not hesitate to contact us for further clarification.

Quiet Hours
From 10:00 PM onwards, guests are kindly requested to maintain quietness so as not to disturb other guests who wish to rest.
Prohibitions in Rooms and Common Areas
Food consumption is strictly prohibited in the rooms to prevent pests (ants, insects, etc.).
Consuming outside food or drinks is strictly prohibited in common areas, including the lounge, terrace, garden, and pool area. We invite you to enjoy our on-site bar and restaurant, which are available for your meals and refreshments.
Prohibition of Parties and Loud Events
To ensure the peace and comfort of all guests and respect rules of coexistence, parties or loud events are strictly forbidden on the premises.
Respect for Property and Other Guests
Guests must respect both common and private property, as well as fellow guests staying at the hotel.

Safety Rules
Guests must adhere to established safety rules, including the proper use of all facilities.
Swimming Pool
The pool is open from 10:00 AM to 8:00 PM from April to mid-October. Hôtel Mas le Châtelet provides free pool access to its guests.
Smoking, eating, and drinking in the pool area are strictly prohibited. Ashtrays are provided for guest use outside the pool enclosure.
For safety, the pool is fenced. The hotel declines all liability for accidents occurring in or around the pool. Children must be supervised by their parents at all times.
Wearing proper swimwear and taking a shower before entering the pool are mandatory.

Guest Parking
The establishment’s car park is provided free of charge to guests.
Vehicles (cars, motorbikes, bicycles) are parked under the sole responsibility of their owners. The establishment shall not be held liable for vehicle theft, attempted theft, or theft of personal items left inside, as these risks fall under the guest's personal insurance.
Vehicles may, however, be covered by the establishment's insurance solely in the event of damage resulting from major events (fire, storm, flood, natural disaster), in accordance with current insurance guarantees.

Deposit Policy
A deposit may be required upon check-in to cover potential damage or losses during your stay.
Deposit Amount: The deposit amount is €90 per reservation.
Refundable Deposit: The deposit will be refunded after inspection of the room, usually within 1 to 2 days following departure.

Refund Processing
Refunds for cancellations, where applicable, will be processed within 2 business days back to the original payment method.
Partial Stays
No refunds will be granted for early departures or unused nights unless otherwise stated in the booking conditions.
Unforeseen Circumstances
In the event of unforeseen circumstances (e.g., natural disasters, pandemics), cancellation policies may be adjusted at the discretion of hotel management.
Communication
Guests will be informed promptly of any changes to cancellation conditions due to force majeure events.
Pet Policy
We offer pet-friendly accommodations for guests traveling with their four-legged companions. A non-refundable fee of €15 per stay will be charged to cover additional cleaning costs.
Pets must not weigh more than 10 kilograms to be accommodated at the hotel.
Non-Smoking Policy
HÔTEL RESTAURANT MAS LE CHATELET is a non-smoking establishment. Smoking is strictly prohibited in all indoor areas, including rooms and common spaces (Article L. 3511-7 of the French Public Health Code: smoking is prohibited in public indoor spaces).
Designated Smoking Areas: Designated outdoor smoking areas are available for guests who wish to smoke. Guests who violate the non-smoking policy may be subject to additional cleaning and deodorizing fees.
Penalties: Smoking in prohibited areas carries a fixed fine of €68. Operators failing to enforce regulations face a 4th-class fine (€750 for individuals, €3,750 for legal entities). Intermediate offenses carry a fixed fine of €135. Serious intentional violations will result in an official report and a €750 fine.
(OPTIONAL: Please note that these rules may vary from one property to another, so it is always recommended to check the specific rules of the accommodation where you plan to stay.)
By making a reservation with HÔTEL RESTAURANT MAS LE CHATELET, guests acknowledge and agree to comply with the terms and conditions outlined above.